Complaints

Legal Ombudsman

Any serious problems with our level of service entitle our clients to raise a complaint with us and any such complaints, including complaints about any bill will be dealt with in accordance with in accordance with our written complaints procedure which is available to clients and ex-clients upon request. If a client is not satisfied with the outcome of our internal complaints procedure then within three years of the client becoming aware of the grounds for the complaint the client is able to complain to the Legal Ombudsman who may be contacted on 0300 555 1777 or at PO Box 6806, Wolverhampton WV1 9WJ. Or at www.legalombudsman.org.uk. Please note that the client must complain with three months of our final response to an internal complaint.

Solicitors Regulation Authority

If you wish to complain about this firm because you feel that we have breached an SRA principle you should contact the SRA in writing at The Cube, 199 Wharfside Street, Birmingham B1 1RN
or DX 720293 BIRMINGHAM 47

or email report@sra.org.uk

Information Commissioner’s Office

If a client has any cause for complaint about our use of their personal data, the client has the right to lodge a complaint with the Information Commissioner’s Office. However, we would welcome the opportunity to resolve any concerns ourselves first, so the client should please contact the person responsible for data protection, our Data Protection Officer Mary Tmaira at mary.tmaira@alexandersolicitors.co.uk or at c/o 4th Floor, The Cube, Corby, Northants NN17 1QG.